Expert Call Center Solutions.
If you manage a breakdown team or an emergency call center, then you know the importance of managing nights, weekends, and periods of peak demand. You have experienced people not showing up, overtime being scrutinized, or having too many or too few staff to match inbound call volume.
Fortunately, we’re here 24/7/365.
We relieve pressure on our customers’ fleet maintenance and emergency response contact centers by filling specific needs. At any time, you can toss your phones to our highly trained staff of transportation and maintenance industry professionals. Our knowledgeable, capable technicians answer calls immediately, act with urgency, and keep your drivers or customers engaged throughout repair or recovery processes.
Our technology mimics your protocols, your decision processes, and your original equipment specifications to maximize warranty claims, when needed. What you ask, we do in a manner consistent with your team.
Whether you are searching for supplemental support or a comprehensive, outsourced solution, we offer the experience, people, and technology to help.
For customers who need a branded call center solution, we offer the type of careful customer service that not only protects, but also enhances your brand. We are the preferred “1-800” service or technology-enabled contact center for the world’s most recognizable and respected fleets, insurance companies, and manufacturers.
What to Expect
We’ve built the industry’s most reliable network of vendors providing mobile maintenance, roadside assistance, and other emergency and recovery services, and we’ve created technology and processes that inject accountability into what they do, like never before.
With TTN, you’ll experience a lower total cost, faster response times, higher performance, and these benefits:
- Eliminate staffing problems
- Eliminate issues with night or weekend coverage
- Eliminate overtime discussions
- Leverage the best of our buying power or yours
- Improve reporting analytics
- Provide world-class service to your callers