How the Program Works
Insurers offer roadside assistance policies with specific inclusions, exclusions, deductible amounts, and other rules for covered roadside events. When trucks breakdown anywhere in the U.S., policyholders call a toll-free, dedicated, heavy-duty roadside assistance phone number to ask for help.
TTN Fleet Solutions manages these events from start to finish.
Our agents confirm and explain coverage, collect deductibles, and then work directly with policyholders to manage towing and repair — collecting payments from policyholders, separately, for expenses not covered by insurance.
Benefits for Insurers and Policyholders
Even if coverage does not apply, we can help drivers and equipment owners get trucks back on the road.
HD Assist enhances brands and eliminates administration for commercial auto insurers, while policyholders benefit from nationwide service, a single point of contact, and high quality, expert roadside assistance.
Industry leaders rely on HD Assist. You can, too.
HD Assist will manage thousands of calls for heavy-duty roadside assistance, this year. It’s already in use and proven by leaders in the insurance industry. To add HD Assist to your toolkit, use the form to let us know you’re interested. A TTN Representative will get back to you within one business day or less.
Frequently Asked Questions
Does HD Assist provide insurance?
No. Our customers provide commercial auto insurance. We’re experts in heavy-duty roadside assistance for policyholders, which includes determination of coverage, collecting deductibles, managing breakdown events, and getting equipment and drivers back on the road, safely.
Who answers the phone when policyholders call for help?
You can answer or we can answer. Ultimately, we take over the call, verify coverage, collect deductibles, and charge separately for any services not covered. We ensure coverage is fairly and properly administered within the parameters of the policies issued by our customers.
How do you charge commercial auto insurance companies for HD Assist?
There’s a fee per event. When you’re ready to discuss signing up, we can offer you a range, immediately. The actual cost will vary, slightly, depending upon the exact workflow and services you’ll need.
How long does it take to get started?
Because HD Assist relies on people and web-based technology — not on custom software or complicated programming — we can begin administering your heavy-duty roadside assistance program in weeks, not months. So you can focus on the business of offering insurance, while we take care of managing breakdowns and providing your policyholders with high-quality, expert, emergency service.
What is the best way to get started?
Use the form, above, to contact us. A TTN Fleet Solutions representative will follow-up with you on the same or next business day.